aee365 Privacy Policy

aee365 ("we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. This privacy policy explains what information we collect when you use the aee365 website, how we use it, who we share it with, and how we keep it secure.

Please read this page carefully. Using the platform means you agree to the terms of this privacy policy. If you do not agree, please refrain from using our platform.

We may collect the following types of information during registration and use of our platform:

1.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification where required)

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account or card details (where applicable)
• Deposit and withdrawal transaction history

1.3 Usage and Technical Information

• IP address and device type
• Browser information and operating system
• Site access times and navigation patterns
• Cookies and session data (see Section 7 for details)

1.4 Communication Information

• Conversations via live chat and email
• Complaints and support requests

aee365 uses your information for the following legitimate purposes:

• Account Management: To handle registration, login, and account security.
• Transaction Processing: To complete deposits and withdrawals and maintain transaction history.
• Age and Identity Verification: To allow only users aged 21 or above to open an account.
• Customer Support: To resolve issues and provide assistance.
• Fraud Prevention: To detect and stop irregular activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.
• Communications: To send important updates, security alerts, and necessary notifications.

aee365 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Necessary information may be shared with trusted partners providing services such as payment processing (bKash, Nagad, Rocket, bank transfers), technical support, or identity verification. These partners are required to use the information according to our instructions and may not use it for their own purposes.

3.2 Legal Obligations

We may disclose information when required by a court order, a lawful request from law enforcement, or applicable law.

3.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

We follow industry-standard technology and processes to keep your information secure:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Encrypted Storage: Passwords and sensitive information are stored in encrypted form.
• Restricted Access: Only authorized staff can access specific data.
• Regular Audits: Security measures are reviewed and updated on a regular basis.
• Firewall and Monitoring: Advanced firewalls and continuous monitoring are in place to prevent unauthorized access.

While we are committed to ensuring the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. Please keep your account password confidential and do not share it with anyone.

aee365 retains your information only for as long as necessary:

• Information for active accounts is kept for the entire duration the account is in use.
• Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Financial transaction records may be kept for an extended period for accounting and legal purposes.
• Once the retention period ends, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

6.1 Right to Access

You may request to know what information we hold about you. We will inform you within a reasonable time.

6.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. This can be done through account settings or by contacting support.

6.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

6.4 Right to Opt Out of Communications

If you wish to stop receiving promotional communications, let our support team know. However, important account-related notifications cannot be turned off.

To exercise these rights, contact us via our 24/7 live chat or by email: [email protected]

Cookies and similar technologies are used when you visit the aee365 website.

7.1 What Are Cookies

Cookies are small text files stored on your device. They help remember user preferences, manage sessions, and improve site functionality.

7.2 Types of Cookies We Use

• Essential Cookies: These are necessary to maintain login sessions and security.
• Functional Cookies: Used to remember your language and preferences.
• Analytics Cookies: Used to understand site usage patterns and improve the experience.

7.3 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may affect some important site functions.

aee365 is a platform for users aged 21 and above only. We do not intentionally collect information from anyone under 21 or allow them to open an account.

Age is verified at registration and identity verification documents may be requested if needed. If we become aware that we hold information about a minor, we will immediately close that account and delete the information.

aee365 stores data on designated servers to serve users in Bangladesh. In some cases, information may be transferred to servers in other countries for technical or service-related reasons.

For such transfers, we ensure that adequate protection of the data is maintained in the destination country and that applicable data protection standards are followed.

aee365 works with game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others. These providers may have their own privacy policies, and your activity on their platforms may also be governed by their policies.

Payment service providers (bKash, Nagad, Rocket, and banks) handle information according to their own rules and regulations. Please read their respective privacy policies for details on how transaction information is protected.

aee365 reserves the right to revise this privacy policy at any time. If any significant changes are made, we will post a notice on the website or notify you via your registered email.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. It is therefore recommended that you check this page regularly.

If you have any questions or concerns about this privacy policy, please contact us:

• 24/7 Live Chat: Instant support in Bengali is available through the live chat on our website.
• Email: [email protected]

Our support team is available 7 days a week, 24 hours a day. We will make every effort to respond to your request within a reasonable time.